Welcome to Fromeast Computers

Terms and Conditions

These terms and conditions apply to the supply of all goods sold by Fromeast Computers to the customer, unless otherwise agreed in writing by the company.

Prices, Specifications and Policies

All prices are in New Zealand Dollars ($NZ) and includes GST.

The customer must confirm the price before ordering. Fromeast/I’Play reserves the right to make adjustments of all range of the products in the website at any time without notice.

We make great efforts to ensure the prices and specifications of our goods are as accurate and as up to date as possible. However, mistakes do happen and given the nature of the goods we supply, the availability, price or specifications of goods can change frequently. We therefore accept no liability should any of the goods be unavailable or if prices differ from those presented on this website. We will notify you if you purchased goods from us and the pricing or availability has changed.

The products we sell are all from well-known manufactures. For more precise descriptions and specifications, please refer to the manufacturer's announcement. 

Payment and Delivery

We accept various payment methods to help you purchase the goods smoothly from our website.

Credit Card, NZ Bank Deposit & Cash

It is customer’s responsibility to make payment immediately after you place the order online. Our Bank details for deposit is as following, 

                Bank Name: ASB

                Bank Account Name: Fromeast

                Account Number: 12 3615 0062420 00

We will not process dispatch until your payment is arrival in our bank account.

We do not accept pick up.

Fromeast Computers is having close relationship with our freight service providers to deliver your orders as fast as possible. Once the payment is cleared, the delivery time will be 1 to 4 days based on locations. However, we can only deliver to New Zealand addresses. Deliver to PO boxes is accepted. It is customers’ responsibility to choose the right freight option. In case the wrong freight option is chosen, Fromeast Computers has rights to claim reimbursement for the differences. If customer wants to cancel the order when they are not happy to pay the differences, Fromeast Computers will charge 20% as restocking fee. If you do not accept this term, please do NOT place orders.

The customer must inspect the goods immediately upon delivery. In case of shortage or damage, please refuse to accept the delivery and contact us straightaway. In such a case, customer must inform us in written within 5 working days from delivery.

Warranty

All products sold from Fromest Computers are all well-known brand manufactured by multinational companies and distributed in New Zealand. All products purchased from Fromeast Computers online store are covered by the manufacturer's warranty. You may refer to manufacturer’s website for more details.

Return Policy

The purchase from Fromeast Computers can be returned within 14 days subject to below conditions:

- Goods are well sealed unopened in pristine resalable condition

- 20% restocking fee will be charged for returns

- Software can NOT be returned

- Freight Fees are not refundable

- Credit Card Surcharges are not refundable

Privacy Act 1993

Customers authorizes Fromeast Computers to
- collect, retain and use any information about the customer for purpose of assessing the customers' creditworthiness;
- disclose information about the customer to any other provider or any credit reporting agency for the purpose of providing or obtaining a credit reference, debt collection or notifying a default by the customer.

Default & Consequences of Default

If the customer defaults in payment of any invoice when due, the customer shall all indemnify Fromeast Computers from and against all the Fromeast Computers' legal costs and disbursements for collection for attempted collection of the defaulted amount calculate on a solicitor and own client basis.
Interest on overdue invoices shall accrue daily from the date when payment becomes due, until the date of payment, at the date of payment, at a rate of two percent(2%) per month (30 days) which rate shall apply after as well as before any judgment
In the event that the customer's payment is dishonored for any reason the customer shall be liable for any dishonor fees incurred by Fromeast Computers.

Variation

We reserve the right to modify and vary these terms and conditions at any time.

 

Realwave Investment Ltd.

Updated On: 03/10/2018